Sr. Specialist for Operations

Job Location(s) US-NY-Old Westbury
Posted Date 1 month ago(9/9/2021 10:11 AM)
Job ID
Advising & Enrichment Center
# of Openings
Position Type
Regular Full-Time
Career Services/Advisement


New York Institute of Technology offers 90 undergraduate, graduate, and professional degree programs in more than 50 fields of study, including computer science, data, and cybersecurity; biology and biomedical studies; architecture and design; engineering; health professions and medicine; IT and digital technologies; management; communications and marketing; education and counseling; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education, it welcomes more than 9,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world.


New York Tech embraces its mission to provide career-oriented professional education, give all qualified students access to opportunity, and support research and scholarship that benefits the larger world. More than 100,000 alumni comprise an engaged network of doers, makers, and innovators prepared change the world, solve 21st-century challenges, and reinvent the future.


For more information, visit


The Sr. Specialist for Operations shall support the Advising & Enrichment Center (AEC) in successfully implementing retention and graduation-focused initiatives and services for NYITs undergraduate population. S/he shall play an integral role in providing data analysis, ensuring timely execution of outlined initiatives, and providing general office support to the AEC.




Administrative Responsibilities: 

  • Provide front desk coverage of the Advising & Enrichment Center office at the Long Island campus; triage student walk-ins and appointments as they arrive; oversee virtual drop-in hours; respond to main AEC phone line, voicemails, and emails (delegate these responsibilities when or as needed)
  • Oversee operational budget, ordering of supplies, submitting and managing budget requests
  • Become proficient with Advising software (EAB's Navigate) and act as a resource to campus partners; Create and maintain user guides and training materials
  • Execute various call campaigns, as needed

Project Management Responsibilities:

  • Overall Project Management (Basecamp): Organize and maintain AEC projects within Basecamp; ensure timely execution of deadline-driven initiatives
  • New York Tech Advance: Manage the New York Tech Advance (college in high school) program including marketing, outreach, and enrollment logistics
  • Peer Advising: Administer the Peer Advisor program including, recruitment, training, and schedule management
  • New Student Advising: Assist in the coordination of the advisement/registration process for first semester freshmen and first semester transfers; Manage logistics related to Summer JumpStart program for new incoming students; Provide advising support, as needed
  • Early Alert: Oversee the case management of the SOS Early Alert system; Follow up with reminder procedures and outcome tracking
  • Assist in the project management of other Student Success initiatives, as assigned

Data/Reporting Responsibilities:

  • Pull various usage and outcome reports via the EAB’s Navigate, DataWarehouse, or other reports, as needed
  • Assist in the compilation and dissemination of information about academic advisement to appropriate departments and administrators, as needed; Assist with the assessment of services and programs as well as with the analysis, preparation, and distribution of department reports
  • Maintain and update AEC web content and published materials; Ensure that information is up to date and accurate at all times
  • Assist in all other departmental initiatives and campus-wide committees and events such as New Student Orientation, Preview Day, Open House, and Commencement



  • Bachelor’s degree required, Master’s preferred
  • At least three years of professional experience working in an academic or student services role at a college or university. Demonstrated success working with students in a service-oriented environment.
  • Experience with academic advising at the higher education level, including policies, academic disciplines, coursework, and graduation requirements is preferred.
  • Must be strong at multi-tasking; Ability to meet deadlines and manage multiple projects simultaneously; previous project management experience preferred.
  • Excellent analytical, organizational and technical skills (MS Office Suite) required. Demonstrated experience working with data required. Knowledge of PeopleSoft and EAB Navigate preferred.
  • Strong communication skills, both written and verbal, required. Excellent customer-service skills required as well.
  • Excellent interpersonal skills are required to effectively work with staff, students, and establish rapport with faculty members and academic staff. Demonstrated sensitivity to cultural diversity. 
  • Must be able to work flexible hours including weekends and evenings, as needed
  • Must be able to travel to the New York City (Manhattan) campus, as needed (typically once or twice a year)


 Please submit cover letter & resume for consideration



New York Institute of Technology is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity



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