New York Institute of Technology offers 90 undergraduate, graduate, and professional degree programs in more than 50 fields of study, including computer science, data, and cybersecurity; biology and biomedical studies; architecture and design; engineering; health professions and medicine; IT and digital technologies; management; communications and marketing; education and counseling; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education, it welcomes more than 9,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world.
New York Tech embraces its mission to provide career-oriented professional education, give all qualified students access to opportunity, and support research and scholarship that benefits the larger world. More than 100,000 alumni comprise an engaged network of doers, makers, and innovators prepared change the world, solve 21st-century challenges, and reinvent the future.
For more information, visit nyit.edu.
New York Tech is seeking a Senior Systems Specialist for the Office of Enrollment Management located on the Long Island (Old Westbury) campus. The position, reporting to the Director of Systems Integration is a key member of the enrollment systems, operations, and data team. They work closely with the enrollment operations and admissions staff to provide technical leadership, training, and support for CRM(TargetX/Salesforce) and SIS (PeoplSoft) system.
Collaborate with business units and IT to resolve system and/or data issues. Develop system documentation related to upgrades, enhancements, changes, projects, and assist with the creation and delivery of end user documentation and training as newly implemented features and processes are deployed.
Assist in building the functionality and expanding the capabilities of the CRM (TargetX/Salesforce).
Provide support for end users, troubleshooting technical issues and providing solutions. Work collaboratively with the enrollment management team as well as across college areas to support enrollment initiatives.
Assist with enrollment systems updates, maintenance, and testing, including quality control reporting and data integrity analysis.
Responsible for managing daily systems operations (duplicate resolution, outside source and test loads, letter generation and others as assigned).
Responsible for training admissions department, faculty admissions reviewers, and other campus departments who create student records.
Works with and supports other departments on campus to ensure that their systems and data needs are met.
Take part in enrollment services events as needed. Occasional night/weekend work required.
Bachelors' degree required.
Must be adaptable and flexible, and able to prioritize and respond effectively to multiple demands.
Must be skilled in problem solving and analytical and creative thinking.
Proven attention to detail and able to work independently.
Must have demonstrated interest in learning new skills as new challenges arise.
Excellent organization and prioritization, project management, customer service, oral/written communication, interpersonal, and public relations skills.
Ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university.
Strong commitment to teamwork and student-centered customer service.
Preference is given to candidates who have experience working with a CRM (TargetX/ Salesforce preferred).
Experience working in enrollment systems (SIS/Peoplesoft) desired, but not required.
Please submit cover letter & resume for consideration.
New York Tech is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity