• Manager, Enrollment

    Job Location(s) US-NY-New York
    Posted Date 2 months ago(10/23/2018 3:18 PM)
    Job ID
    2018-1645
    Division
    Enrollment Services Center
    # of Openings
    1
    Position Type
    Staff
    Type
    Regular Full-Time
    Category
    Management
  • Overview

    NYIT (New York Institute of Technology) offers 90 degree programs, including undergraduate, graduate, and professional degrees, in more than 50 fields of study, including architecture and design; arts and sciences; education; engineering and computing sciences; health professions; management; and osteopathic medicine. A non-profit independent, private institution of higher education, NYIT has 9,000 students at campuses in New York City (Manhattan) and Long Island (Old Westbury) in New York; Jonesboro, Arkansas; Vancouver, British Columbia; and in various programs around the world. NYIT sponsors 13 NCAA Division II programs.

     

    NYIT is guided by its mission to provide career-oriented professional education, offer access to opportunity to all qualified students, and support research and scholarship that benefit the larger world. More than 100,000 graduates have received degrees from NYIT. For more information, visit nyit.edu.

     

    Responsibilities

    The Manager of the Enrollment Services Center shall assist the Director and Associate Dean in supporting, developing, and leading the enrollment-based initiatives for NYITs undergraduate population. In support of NYIT’s mission and values, along with the ESC team, s/he will support the success of students in meeting their academic and graduation goals, assist in the resolution of students’ enrollment-based and student account issues, and serve as a resource to students, faculty, and staff seeking assistance.

     

    Leadership and Supervisory Responsibilities: 

    • Hire, train, and supervise the ESC staff at the New York City (Manhattan) campus; provide regular formal and informal staff evaluations, as needed
    • Ensure high quality performance, professionalism, and customer-service standards are consistently maintained
    • Plan regular training and professional development opportunities for ESC staff
    • Assist with the identification, organization and execution of retention- and graduation rate-impacting campaigns based on NYIT’s population analytics; provide guidance to ESC Sr. Specialists in undertaking these initiatives and ensure timely execution as well as appropriate data collection and assessment

    Sr. Specialist Responsibilities: 

    • Act as the first point of contact for providing front-line services associated with Enrollment Services which include the areas of Student Accounts, Financial Aid, and Registrar
    • Assist students with inquiries regarding policies and procedures, billing, financial assistance, and general university services
    • Promote a customer service model focused on ensuring a high quality student experience and overall satisfaction
    • Provide pre-defined focused outreach to identified populations in an effort to resolve enrollment services-based issues
    • Collaborate with campus partners on retention and graduation-based initiatives and outreach
    • Reach out to first-year student caseloads to provide guidance on deadlines, processes, and procedures that may affect their retention; Ensure that other functional areas provide effective solutions when it is not within the purview of the ESC senior specialist to do so.
    • Provide one-on-one Financial Aid counseling to students referred to the ESC after advisement as well as to walk-in students asking for assistance
    • Become proficient with EAB’s Student Success Collaborative and NYIT’s STAR (retention model) report in order to effectively and efficiently use the information and functionality they provide
    • Establish and maintain working relationships with campus constituency groups, including faculty, staff, and students leaders. 
    • Represent ESC at campus-wide events such as Open House, Preview Day, and Orientation; participate in various campus committees

    Qualifications

     

    • Bachelor’s degree required, Master’s preferred
    • At least three years of professional experience in one or more of the functional units associated with Enrollment Services, including Student Accounts, Financial Aid, Registrar or related offices.
    • Experience within a one-stop-shop setting preferred.
    • Demonstrated success working with students in a service-oriented environment.
    • Supervisory experience required.
    • Strong communication skills, both written and verbal, required. Excellent customer-service skills required as well.
    • Excellent interpersonal and communication skills are required to effectively work with staff, students, and establish rapport with faculty members and academic staff. Demonstrated sensitivity to cultural diversity. 
    • Excellent analytical, organizational and computer skills (MS Office Suite) required. Must demonstrate strong technical skills. Knowledge of PeopleSoft and EAB Student Success Collaborative preferred.
    • Must be able to work flexible hours including weekends and evenings as required
    • Must be able to travel to the Long Island (Old Westbury) campus, as needed

     



     

     

     

     

     Please submit cover letter & resume for consideration

     

     

     

    NYIT is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

     

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