Operations Specialist

US-NY-Old Westbury
2 months ago
Job ID
2017-1347
Division
Admissions
# of Openings
1
Position Type
Staff
Category
Customer Service/Support

Overview

 

Committed to educating the next generation of leaders and to inspiring innovation and advancing entrepreneurship, NYIT enrolls approximately 10,000 students on campuses in North America, China and the Middle East. As a forward-thinking institution NYIT has pioneered educational practices to serve student needs since 1955. NYIT offers 90 undergraduate, graduate and professional degrees in 50 fields of study and is home to students from more than 100 countries and from 50 states. Its seven schools and colleges include: School of Architecture and Design; College of Arts and Sciences, School of Engineering and Computing Sciences; School of Health Professions; School of Management; College of Osteopathic Medicine, and the newly formed School of Interdisciplinary Studies and Education.

 

Reporting to the Director of Operations, NYIT seeks an Operations Specialist for its Old Westbury campus. The ideal candidate must be able to execute the responsibilities of this position with accuracy, maturity, and the ability to handle information with confidentiality and efficiency.

Responsibilities

  • Answer and direct incoming phone calls and emails while providing exceptional customer service.
  • Respond to, maintain and distribute incoming emails from assigned department email account(s).
  • Act as a backup to the main admissions receptionist, speaking with and directing walk-in visitors
  • Take part in all enrollment services events as required. Flexible to work weekend and late nights as required.
  • Ability to provide occasional office coverage at the Manhattan campus. Perform accurate data entry and data management within our student information system SIS (Oracle PeopleSoft) and CRM (TargetX/Salesforce)
  • Convert incoming application materials into digital format Content Management System (ImageNow)
  • Maintain appropriate follow-up (via phone, chat, email, text and other forms of telecounseling) with students regarding enrollment within our Customer Relationship Management CRM (TargetX).
  • Responsible for performing routine quality assurance and troubleshooting issues with Admissions staff Follow up with admissions advisors regarding incomplete admissions applications
  • Will perform other duties as required and support all areas of admissions; cross-trained in all phases of admissions processing

Qualifications

  • Bachelors’ degree is required, and 2 to 4 years of administrative experience in Higher Ed is preferred.
  • Strong computer skills and customer service skills is required.
  • A professional demeanor is required as well as excellent communications skills (written and verbal), interpersonal skills as well as strong organizational skills.
  • Candidate must be detailed-oriented, with ability to multi task and prioritize work.

 

EOE AA M/F/Vet/Disability

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